Your website will be delivered to you in perfect working order. Once a company starts to make edits and plugins begin to release updates, we can no longer guarantee perfection. Here are the options for support and updates.
Ongoing Support For Smart Inbound Work Only:
Included with Smart Inbound Hosting for $50 / month
All websites require updates and active management to remain functional and secure. Smart Inbound uses various tools to update and optimize your website on a monthly basis. This includes smart plugin updates, Spam removal, critical security updates, and bug fixes related to our work.
How support works:
We will check in with your site each month to make any necessary updates.
If you discover a website issue in the meantime, email support@smartinbound.com.
If the error is related to our changes, our standard plugins, hosting, theme updates, or our custom-written code, it will be fixed as soon as possible.
If the error is related to client changes, additional plugins, the WordPress ecosystem, or any outsourced development, Smart Inbound provides email support and may be able to offer a solution for an additional cost.
Design and Content Updates or Client Bug Fixes:
Available for $100 / hour
If there is a new content or design project that you would like to hand off to Smart Inbound, we will quote out these projects and receive approval through email.
Changing content or small design elements are fast 15-minute updates. Adding new features or additional pages may require multiple hours.
If the client has made design changes or added additional plugins that have caused an error, Smart Inbound will clock in to fix these issues upon request.
You will receive a quarterly invoice with clearly labeled hours sorted by project.
Custom Plugin Development Issues:
Available for developer rate and Smart Inbound project management fee of $100 / hr
We may decide together to create a custom plugin with a developer. Although this can take your site to the next level, it comes with some risks. The custom plugin will not have regular updates, potentially leaving it vulnerable to attack or bugs as the rest of the WordPress system evolves. The developer may exit the industry and be unavailable.
Smart Inbound will manage the initial custom development project and keep the developer’s contact details. If the custom plugin breaks, Smart Inbound will get a quote from the developer for a fix (which may be free, depending on the developer’s policies). If the developer is no longer in business, Smart Inbound may be able to source and quote another solution.